Refund policy

Aurabelle Perfumes Effective Date: March 2026

Our Commitment

At Aurabelle, every order is handled with care and every product is verified for authenticity before it reaches you. We are committed to ensuring a smooth and reliable shopping experience. If something goes wrong, our team is here to assist you promptly.

Unopened Products (Eligible for Return)

We accept returns on unopened products within 7 days of delivery, subject to the following conditions:

The product must be completely unopened and unused
The original packaging and seal must be intact
The item must be in resalable condition
Proof of purchase must be provided

To initiate a return, contact us within 7 days of delivery.

Opened Products (Non-Returnable)

Due to hygiene and authenticity standards, we do not accept returns or exchanges on opened or used fragrances under any circumstances.

This policy ensures that every customer receives only fresh, unused products.

This is also aligned with Qatar Consumer Protection Law No. 8 of 2008, which exempts cosmetics and personal care products from return once opened.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used fragrances
Products without original packaging
Items with tampered seals
Products damaged due to misuse or mishandling

Manufacturing Defects

If your product has a manufacturing defect (damaged bottle, faulty spray, leakage, or seal issues), we will offer a replacement.

Conditions:

Must be reported within 24 hours of delivery
Clear photos or videos must be provided
Once verified, a replacement will be arranged at no additional cost

Damaged in Transit

If your order arrives damaged due to shipping:

Notify us within 24 hours of delivery
Share clear photos of the package and product
Each case will be reviewed, and we will provide a suitable resolution

Exchange Process

Approved exchanges will be processed within 3–5 business days after the product is received and inspected
Replacement delivery timelines may vary based on location

Return Shipping

Customers are responsible for return shipping costs
If the return is due to a defect or incorrect product, Aurabelle will cover the shipping cost

Refund Policy

Refunds will be processed after the returned product is received and inspected
Refunds will be issued to the original payment method within 7–10 business days
Shipping charges are non-refundable

Order Cancellation

Orders can only be cancelled before dispatch
Once the order is shipped, cancellation is not possible

Important Notes

Fragrance preference is subjective; returns based on personal scent preference are not accepted
We strongly recommend reviewing product descriptions, notes, and accords before purchasing
Our team is available to assist you in choosing the right fragrance